Support At Home - Relay Your Care Community Service

Support at Home Program

Supporting Older Australians to Live Independently at Home with Choice, Flexibility and Personalised Support

Relay Your Care works in partnership with Trilogy Care to deliver personalised Support at Home services that help eligible older Australians remain independent in their own homes.

Together, we provide a flexible approach where clients have greater choice and control over the services they receive, while Relay Your Care delivers compassionate, person-centred support tailored to individual needs and goals.

Whether you need assistance with everyday activities, personal care, social connection, or maintaining your independence at home, our team is here to support you.

OUR STORY

What is the Support at Home Program?

The Support at Home Program is an Australian Government program designed to help older Australians remain living safely and independently in their own homes.

The program provides funding for approved services based on each person’s assessed needs, goals, and preferences.

Through our partnership with Trilogy Care, clients can access support with funding, administration and care-planning arrangements while choosing services that best suit their individual needs, goals and preferences.

Services may include

Personal care

Domestic assistance

Meal preparation

Social support and community participation

Transport assistance

Who Can Access This Program?

Eligibility for government-funded Support at Home is determined through an aged care assessment accessed through My Aged Care. The assessment considers each person’s individual needs and circumstances to determine the appropriate support available to them.

Where We Provide Support

Relay Your Care provides Support at Home services across Greater Brisbane and Moreton Bay, including areas such as Caboolture, Morayfield, North Lakes and Bracken Ridge.

PARTNERSHIP

How Our Partnership Works

Trilogy Care

Trilogy Care supports clients with Support at Home funding, administration and care-planning arrangements.

Relay Your Care

Relay Your Care delivers the agreed services, focusing on quality, independence, dignity and personalised support.

Together, we provide a coordinated and flexible care experience that puts the client’s needs first.

WHY RELAY YOUR CARE?

Why Choose Relay Your Care

Person-Centred Care

Experienced and compassionate support workers

Flexible services tailored to individual needs

Respect, dignity, and independence

Working collaboratively with families and care partners

GETTING STARTED

How to Get Started

1 Contact Us

Speak with Relay Your Care or Trilogy Care about your support needs.

2 Care Planning

Develop a personalised care plan based on your goals and preferences.

3 Choose Your Services

Select the services that best meet your individual needs.

4 Meet Your Support Worker

Where possible, we involve clients in choosing a suitable support worker and can arrange an introduction before regular services commence.

5 Begin Receiving Support

We aim to commence services as soon as practical once the appropriate arrangements are in place and suitable support is available.

COMMON QUESTIONS

Frequently Asked Questions

What Support at Home services does Relay Your Care provide?

Relay Your Care provides personalised Support at Home services including personal care, domestic assistance, meal preparation, social support and community participation, and transport assistance. Services are arranged according to each person’s individual needs, preferences and support arrangements.

Can I receive Support at Home services while living in my own home?

Yes. Support at Home is designed to help eligible older Australians remain safe, comfortable and as independent as possible in their own homes. We provide personalised in-home support based on your needs, preferences and agreed support arrangements.

Can Relay Your Care help with personal care at home?

Yes. Depending on your assessed needs and support arrangements, we can assist with personal care activities such as showering, dressing, grooming, toileting and other agreed personal activities.

Can Relay Your Care help with cleaning and household tasks?

Yes. Our domestic assistance services can include reasonable household tasks such as cleaning, laundry and other agreed activities that support your wellbeing and ability to live independently at home.

Can Support at Home include shopping, transport and community activities?

Yes. Depending on your approved support arrangements, services may include shopping, transport, appointments, social activities and community participation. We can discuss your individual needs and the supports available to you.

How are Support at Home services arranged?

Government-funded Support at Home eligibility is determined through an aged care assessment accessed through My Aged Care. Once the appropriate arrangements are in place, services are coordinated according to your assessed needs, preferences, available funding and arrangements with your approved provider or care partner.

Can I choose Relay Your Care as my Support at Home service provider?

Depending on your funding and provider arrangements, you may be able to choose or request Relay Your Care to deliver your agreed services. Contact our team to discuss your circumstances, support needs and the next steps.

Ready to Get Started?

Whether you are looking for support for yourself, a loved one, or would like to make a referral, Relay Your Care is here to help.