CONTACT RELAY YOUR CARE
Let's talk about the support you are looking for.
Whether you are enquiring for yourself, a family member or someone you support professionally, our team is here to listen and guide you through the next step.
📩 We aim to respond within 24 Hours during business hours.
📩 We aim to respond within 24 Hours during business hours.
Support for individuals, families and care partners.
Best for general enquiries or sending non-sensitive information.
Choose the option that best describes your enquiry.
NDIS Support
Make a Referral
Support at Home
General Question
Feedback or Complaint
Supporting participants across Brisbane.
Availability varies by service and suburb. Send us your postcode and the support you need, and we will confirm whether our team can assist.
COMMON QUESTIONS
Frequently Asked Questions
What happens after I submit an enquiry?
Once we receive your enquiry, our team will review the information you’ve provided and contact you as soon as possible during business hours. We’ll discuss your support needs, answer any questions, and guide you through the next steps.
Can a family member or support coordinator contact you for me?
Yes. A family member, carer, support coordinator, healthcare professional or authorised representative can contact us on your behalf. We’re happy to work with the people who support you, with your consent where required.
What information should I have ready?
To help us understand your needs, it’s useful to have your suburb or postcode, the type of support you’re looking for, your preferred contact details, and any relevant information about your current situation. If you have an NDIS plan or Home Care Package, you can let us know, but it isn’t required for an initial enquiry.
Do I need an NDIS plan or Home Care Package before contacting you?
No. You’re welcome to contact us whether you already have funding or are just exploring your support options. Our team can help you understand what services may be available and discuss the most suitable pathway for your circumstances.
How is my information protected?
We take your privacy seriously. Any personal information you provide is handled securely and in accordance with Australian privacy requirements. Your information is only used to respond to your enquiry and provide the support or services you request.
Are you referring a participant or client?
Support coordinators, health professionals and family members can use our referral pathway to share the information needed for a timely response.