PROFESSIONAL & FAMILY REFERRALS
A clearer, easier way to refer someone for support.
Tell us who needs support, where they are located and what help is required. Our team will review the referral and explain the next step.
We aim to acknowledge complete referrals within
PROFESSIONAL REFERRALS
Who Can Refer Someone?
We welcome referrals from healthcare professionals, care providers, family members and individuals seeking support. Whether you’re coordinating care or referring yourself, our team is here to help.
Support Coordinators
Support coordinators and plan managers can refer participants for tailored NDIS support and ongoing care services.
Care Managers
Home Care Package partners and care managers can connect participants with reliable support at home and in-home support.
Healthcare Professionals
Hospitals, allied health providers and community professionals can refer individuals requiring ongoing support.
Family & Carers
Family members, carers and authorised representatives can help arrange care on behalf of a loved one.
Self Referral
Participants can contact us directly to discuss their needs and begin their support journey.
What you can expect from us.
A quick checklist helps us process your referral faster and ensures we have the information needed.
Referral Consent
Confirm the person has consented to the referral.
Service Availability
Check the service region and current capacity.
Funding Details
Prepare funding or package information where applicable.
Support Summary
Summarise the support needed, preferred start date and important risks.
Required Documents
Attach only documents that are necessary and permitted to be shared.
Clear answers before you get started
1. How quickly will you respond?
Like most NDIS community service providers, Relay Your Care typically acknowledges and responds to new referral inquiries within 24 to 48 business hours to initiate the intake screening process.
2. Which locations and services are currently accepting referrals?
Locations: They currently have active capacity to support NDIS participants across Brisbane, Moreton Bay, Caboolture, Morayfield, North Lakes, Redcliffe, and surrounding areas.
Services: They are accepting referrals for:
Assistance with Daily Living / Daily Personal Activities
Community Access & Social Support / Group and Centre-Based Activities
Household Tasks (Cleaning, meal prep, maintenance)
Life Skills Development
Travel & Transport Assistance
Support Coordination
Access and Maintain Employment / Higher Education Support
3. Can I refer before funding is fully confirmed?
Yes. You can initiate a referral inquiry to check for service compatibility and slot availability. However, service delivery and the signing of the formal Service Agreement cannot fully commence until NDIS funding is confirmed and allocated to the relevant support categories.
4. What documents should I attach?
To expedite the onboarding process, you should attach:
The participant’s current NDIS Plan (specifically the goals and funding sections).
Any relevant Allied Health reports, occupational therapy assessments, or behavior support plans.
Risk assessments or medical management plans if applicable.
5. Can the participant or client contact Relay directly?
Yes, absolutely. Relay Your Care accepts direct self-referrals from participants, as well as referrals made on their behalf by family members, nominees, Support Coordinators, or Allied Health professionals.
6. How will I receive updates?
Updates regarding the status of the referral are communicated directly via email or phone call to the primary contact person listed on the referral form (whether that is the participant, coordinator, or guardian).
7. What happens if Relay cannot accept the referral?
If they do not have the capacity, do not service the specific geographical area, or cannot safely meet the participant’s complex needs, they will formally notify the referrer. They will usually provide information on alternative avenues or let you know when their capacity limits are expected to change.