AGED CARE SUPPORT AT HOME
Practical support to live safely live safely and independently at home.
The right support can make everyday life easier while helping you stay connected to your routines, community and the people who matter. Relay Your Care provides respectful, personalised support shaped around your needs and preferences.
Working with Trilogy Care to Support at Home.
Relay Your Care works alongside Trilogy Care to help eligible clients access reliable services through their Support at Home Package. Trilogy Care supports package administration and care management, while Relay Your Care delivers agreed services in the home and community.
Relay Your Care
Service Delivery
✔ Personal Support
✔ Community Support
✔ Daily Assistance
✔ Support Worker Coordination
✔ Communication With Families
Trilogy Care
Package Management
✔ Care Management
✔ Package Administration
✔ Funding Coordination
✔ Service Approval
✔ Budget Oversight
Helping You Stay Independent At Home
Partnership wording and service responsibilities are subject to written approval before publication.
WHO THIS SUPPORT IS FOR
Support for everyday independence and wellbeing.
This service may be suitable for older Australians who have an approved Support at Home Package and would benefit from practical support at home or in the community.
Remain Independent at Home
You want help to remain independent at home.
Everyday Household Support
Everyday household activities are becoming harder.
Appointments & Community
You would like support to attend appointments or community activities.
Companionship & Connection
You value companionship, routine and social connection.
Support for Families & Carers
Your family or carer would benefit from additional support.
NDIS SUPPORT
Support shaped around what matters in your day.
Personal Care
Respectful assistance with showering, dressing, grooming and personal routines while protecting privacy and dignity.
Domestic Assistance
Help with light cleaning, laundry and household tasks to maintain a safe and comfortable home.
Meal Preparation
Support to plan and prepare meals that reflect your preferences, routines and dietary instructions.
Social Support and Companionship
Friendly support to enjoy conversation, hobbies, outings and meaningful social connection.
Transport and Appointments
Support to attend appointments, shopping and community activities where included in your arrangement.
Shopping and Errands
Assistance with groceries, essential errands and everyday tasks.
Respite Support
Planned support that gives family carers time to rest and attend to other responsibilities. [Confirm service availability.]
Community Access
Support to stay involved in local activities, interests and relationships.
Potential services
Care that starts with listening.
Respect for dignity, privacy and culture.
Consistent communication with clients and families.
Flexible support shaped around daily life.
A family-focused and relationship-based approach.
Collaboration with care managers and approved partners.
A clear pathway to getting started.
1
Contact Relay Your Care and tell us what help you are looking for.
2
We confirm your location, package arrangement and service needs.
3
We coordinate with you and Trilogy Care according to the approved process.
4
Once agreed, support begins with clear schedules, contacts and review points.
Frequently Asked Questions
1. What is a Support at Home Package?
A Support at Home Package is an Australian Government-funded program designed to help eligible older Australians remain safe, independent and comfortable in their own homes. Depending on your approved level of funding, the package can be used to access a range of support services that meet your individual needs and goals.
2. How does the partnership with Trilogy Care work?
Relay Your Care works alongside Trilogy Care to support eligible Home Care Package clients. Trilogy Care manages the approved package administration and care management responsibilities, while Relay Your Care delivers the agreed support services in your home and community. Partnership roles are provided in line with the approved service arrangement.
3. Can I choose which services I receive?
Yes. Your support is tailored to your individual needs, goals and approved care arrangement. The services available will depend on your Home Care Package, assessment outcomes and the supports included in your care plan.
4. Will I have a regular support worker?
Where possible, we aim to provide consistency by matching you with a regular support worker. This helps build trusted relationships and ensures continuity of care. Availability may vary depending on your location and service requirements.
5. Which suburbs do you service?
Relay Your Care currently provides aged care support across selected areas of Sydney and Brisbane. If you’re unsure whether we service your location, simply contact our team and we’ll be happy to confirm availability.
6. How are service costs approved and paid?
Service costs are managed according to your approved Home Care Package and agreed care arrangement. Funding approvals and payment processes are coordinated through the appropriate package management process. If you have questions about your individual arrangements, our team can guide you through the next steps.
7. Can a family member enquire on my behalf?
Absolutely. We welcome enquiries from family members, carers and authorised representatives. Whether you’re seeking support for yourself or someone you care about, our team is here to help you understand the available options and guide you through the enquiry process.
LET’S TALK
Let’s talk about the support you need at home.
Tell us a little about your situation and we will guide you to the appropriate next step.
Prefer to talk? Call 0485 961 700