TRANSPORT / SOCIAL SUPPORT
Keeping You Mobile and Connected with Safe, Reliable Transport
At Relay Your Care, we understand that getting out and about is essential for maintaining your independence, health, and social connections. Our Transport and Social Support services are designed to help you get wherever you need to go safely, comfortably, and on time.
Whether you require a lift to medical appointments, need help with grocery shopping, or simply want a friendly companion to accompany you on a visit to family and friends, our reliable support workers are here to assist. We take the stress out of travel so you can stay active and engaged in your community.
What is Transport & Social Support?
Transport and Social Support is a dedicated service aimed at helping individuals navigate their community safely and confidently. The goal of this program is to ensure that a lack of mobility or access to a vehicle never stands in the way of your essential needs or social life.
Our experienced support workers provide comfortable door-to-door transport and can also accompany you during your outings to provide physical assistance, guidance, or simply good company. We tailor our travel support to fit your schedule and unique mobility requirements.
Services may include
Medical appointments
Shopping and errands
Social outings
Travel companionship
Mobility assistance
Building transport capacity
Who Can Access This Program?
This program is accessible to individuals who are participants of the National Disability Insurance Scheme (NDIS) with approved funding for Transport or Assistance with Social and Community Participation, as well as older Australians who have been assessed through My Aged Care and are eligible for transport and social support services.
We tailor our involvement to meet the unique travel needs and funding arrangements of each individual, and we also happily accommodate self-funded clients.
NDIS SUPPORT
Services Delivered by Relay Your Care
Personal Care
- Showering and dressing assistance
- Personal hygiene support
- Mobility assistance
- Daily living support
Domestic Assistance
- Cleaning
- Laundry
- Household tasks
- Gardening
Meals & Wellbeing
- Meal preparation
- Healthy routine support
Social Support & Community Access
- Shopping
- Appointments
- Community activities
- Staying connected with family and friends
How Our Partnership Works
Trilogy Care
Supports clients with Support at Home funding, administration, and care planning.
Relay Your Care
Delivers the services chosen by the client, focusing on quality, independence, dignity, and personalised support.
Together, we provide a coordinated and flexible care experience that puts the client’s needs first.
WHY RELAY YOUR CARE?
Why Choose Relay Your Care
Person-Centred Care
Experienced and compassionate support workers
Flexible services tailored to individual needs
Respect, dignity, and independence
Working collaboratively with families and care partners
How to Get Started
1
Contact Us
Speak with Relay Your Care or Trilogy Care about your support needs.
2
Care Planning
Develop a personalised care plan based on your goals and preferences.
3
Choose Your Services
Select the services that best meet your individual needs.
4
Begin Receiving Support
Relay Your Care begins delivering your chosen services while Trilogy Care manages the Support at Home administration.
Frequently Asked Questions
What is the Transport & Social Support program?
Transport & Social Support is a flexible service designed to help you get around your community safely, whether for essential appointments or social engagements. While having an active NDIS plan is the most common way our participants access disability support, it is not always strictly required. We also accommodate self-funded clients and can provide services regardless of your NDIS involvement. If you are in the process of applying for the NDIS, we are happy to point you in the right direction.
Who is eligible?
This program is ideal for NDIS participants who have funding allocated for Transport or Core Supports, as well as older Australians accessing My Aged Care. We also warmly welcome self-funded individuals who no longer drive or need a helping hand to travel safely and stay socially connected.
How do I apply?
We aim to get you the support you need as smoothly and quickly as possible. Once you submit an enquiry and we complete your initial care consultation, support can often begin within a few days to a week. The exact timeline will depend on the complexity of your care plan and matching you with the perfect support worker.
Can I change providers?
Absolutely. We believe that a strong, comfortable relationship is the foundation of good care. We will carefully match you with support workers based on your specific needs, personality, and preferences. You will always have the opportunity to meet and approve your support worker before your services officially commence to ensure they are the right fit for you.
What services can Relay Your Care provide?
For our aged-care clients, we work in alignment with Trilogy Care, a registered Home Care Package (HCP) provider that specializes in self-managed and coordinated home care.
Trilogy Care handles the administrative side—such as care planning, clinical support, and budget management—for a low, flat percentage fee with no hidden costs. This setup maximizes the funds you have available for actual services. It gives you the freedom and flexibility to choose your own local support workers and schedule the exact care you want, keeping you in total control of your aged-care journey.
Ready to Get Started?
Whether you are looking for support for yourself, a loved one, or would like to make a referral, Relay Your Care is here to help.