DOMESTIC ASSISTANCE
Maintaining a Clean, Safe, and Comfortable Home Environment
At Relay Your Care, we know that a well-maintained home is essential for your comfort, safety, and peace of mind. However, keeping up with everyday household chores can sometimes become overwhelming or physically demanding. Our Domestic Assistance services are designed to take the stress out of managing your home.
Whether you need a little help keeping things tidy or require regular, comprehensive cleaning, our trustworthy and efficient support workers are here to lend a hand. We work around your schedule and preferences to ensure your living space remains a clean, organized, and welcoming sanctuary.
What is Domestic Assistance?
Domestic Assistance is a practical support service aimed at helping individuals manage their everyday household tasks. The goal of this program is to ensure your home environment remains safe, hygienic, and comfortable, allowing you to focus your time and energy on the things you enjoy most.
Our respectful support workers can assist with a wide variety of indoor and outdoor chores. We take the time to understand exactly how you like your home to be kept, ensuring our support is unobtrusive and perfectly aligned with your standards and routines.
Services may include
General cleaning
Laundry and ironing
Bed making
Kitchen & bathroom cleaning
Meal preparation support
General household organization
Who Can Access This Program?
This program is accessible to individuals who are participants of the National Disability Insurance Scheme (NDIS) with approved funding for Core Supports (Assistance with Daily Life), as well as older Australians who have been assessed through My Aged Care and are eligible for domestic assistance services.
We tailor our involvement to meet the unique household needs and funding arrangements of each individual, and we also happily accommodate self-funded clients.
NDIS SUPPORT
Services Delivered by Relay Your Care
Personal Care
- Showering and dressing assistance
- Personal hygiene support
- Mobility assistance
- Daily living support
Domestic Assistance
- Cleaning
- Laundry
- Household tasks
- Gardening
Meals & Wellbeing
- Meal preparation
- Healthy routine support
Social Support & Community Access
- Shopping
- Appointments
- Community activities
- Staying connected with family and friends
How Our Partnership Works
Trilogy Care
Supports clients with Support at Home funding, administration, and care planning.
Relay Your Care
Delivers the services chosen by the client, focusing on quality, independence, dignity, and personalised support.
Together, we provide a coordinated and flexible care experience that puts the client’s needs first.
WHY RELAY YOUR CARE?
Why Choose Relay Your Care
Person-Centred Care
Experienced and compassionate support workers
Flexible services tailored to individual needs
Respect, dignity, and independence
Working collaboratively with families and care partners
How to Get Started
1
Contact Us
Speak with Relay Your Care or Trilogy Care about your support needs.
2
Care Planning
Develop a personalised care plan based on your goals and preferences.
3
Choose Your Services
Select the services that best meet your individual needs.
4
Begin Receiving Support
Relay Your Care begins delivering your chosen services while Trilogy Care manages the Support at Home administration.
Frequently Asked Questions
What is the Domestic Assistance program?
Domestic Assistance is a practical service designed to help you keep your home clean, safe, and organized. While having an active NDIS plan is the most common way our participants access disability support, it is not always strictly required. We also accommodate self-funded clients and can provide services regardless of your NDIS involvement. If you are in the process of applying for the NDIS, we are happy to point you in the right direction.
Who is eligible?
This program is ideal for NDIS participants who have funding allocated for Assistance with Daily Life, as well as older Australians accessing My Aged Care. We also warmly welcome self-funded individuals who need reliable, professional help with household chores to maintain their independence at home.
How do I apply?
We aim to get you the support you need as smoothly and quickly as possible. Once you submit an enquiry and we complete your initial care consultation, support can often begin within a few days to a week. The exact timeline will depend on the complexity of your care plan and matching you with the perfect support worker.
Can I change providers?
Absolutely. We believe that a strong, comfortable relationship is the foundation of good care. We will carefully match you with support workers based on your specific needs, personality, and preferences. You will always have the opportunity to meet and approve your support worker before your services officially commence to ensure they are the right fit for you.
What services can Relay Your Care provide?
For our aged-care clients, we work in alignment with Trilogy Care, a registered Home Care Package (HCP) provider that specializes in self-managed and coordinated home care.
Trilogy Care handles the administrative side—such as care planning, clinical support, and budget management—for a low, flat percentage fee with no hidden costs. This setup maximizes the funds you have available for actual services. It gives you the freedom and flexibility to choose your own local support workers and schedule the exact care you want, keeping you in total control of your aged-care journey.