PERSONAL CARE
Supporting Your Dignity and Independence with Compassionate Personal Care
At Relay Your Care, we understand that asking for help with personal routines can be difficult. Our Personal Care services are delivered with the utmost respect, compassion, and professionalism, ensuring you feel comfortable and empowered in your own home.
Whether you need a little extra help starting your day or require more comprehensive assistance, our dedicated team provides personalized support tailored to your unique routines and preferences, always prioritizing your dignity and privacy.
What is Personal Care?
Personal Care is a dedicated support service focused on assisting individuals with their daily personal tasks. The goal of this program is to help you maintain your health, hygiene, and overall well-being so you can continue living safely and independently at home.
Our experienced and highly trained support workers work closely with you to establish a routine that feels right for you, ensuring every aspect of your care is handled with sensitivity, respect, and attention to detail.
Services may include
Showering and bathing
Dressing and grooming
Toileting and continence
Mobility and transfers
Medication assistance
Mealtime support
Who Can Access This Program?
This program is accessible to individuals who are participants of the National Disability Insurance Scheme (NDIS) with approved funding for Core Supports (Assistance with Daily Life), as well as older Australians who have been assessed through My Aged Care and are eligible for personal care services.
We tailor our involvement to meet the unique routines, needs, and funding arrangements of each individual, and also happily accommodate self-funded clients.
NDIS SUPPORT
Services Delivered by Relay Your Care
Personal Care
- Showering and dressing assistance
- Personal hygiene support
- Mobility assistance
- Daily living support
Domestic Assistance
- Cleaning
- Laundry
- Household tasks
- Gardening
Meals & Wellbeing
- Meal preparation
- Healthy routine support
Social Support & Community Access
- Shopping
- Appointments
- Community activities
- Staying connected with family and friends
How Our Partnership Works
Trilogy Care
Supports clients with Support at Home funding, administration, and care planning.
Relay Your Care
Delivers the services chosen by the client, focusing on quality, independence, dignity, and personalised support.
Together, we provide a coordinated and flexible care experience that puts the client’s needs first.
WHY RELAY YOUR CARE?
Why Choose Relay Your Care
Person-Centred Care
Experienced and compassionate support workers
Flexible services tailored to individual needs
Respect, dignity, and independence
Working collaboratively with families and care partners
How to Get Started
1
Contact Us
Speak with Relay Your Care or Trilogy Care about your support needs.
2
Care Planning
Develop a personalised care plan based on your goals and preferences.
3
Choose Your Services
Select the services that best meet your individual needs.
4
Begin Receiving Support
Relay Your Care begins delivering your chosen services while Trilogy Care manages the Support at Home administration.
Frequently Asked Questions
What is the Personal Care program?
Personal Care is a tailored service designed to assist you with daily routines like hygiene, grooming, and mobility, all from the comfort of your own home. While having an active NDIS plan is the most common way our participants access disability support, it is not always strictly required. We also accommodate self-funded clients and can provide services regardless of your NDIS involvement. If you are in the process of applying for the NDIS, we are happy to point you in the right direction.
Who is eligible?
We currently provide dedicated community and home care services across Sydney and Brisbane. If you are located on the outskirts of these areas, please get in touch with our team to discuss potential support arrangements.
How do I apply?
We aim to get you the support you need as smoothly and quickly as possible. Once you submit an enquiry and we complete your initial care consultation, support can often begin within a few days to a week. The exact timeline will depend on the complexity of your care plan and matching you with the perfect support worker.
Can I change providers?
Absolutely. We believe that a strong, comfortable relationship is the foundation of good care. We will carefully match you with support workers based on your specific needs, personality, and preferences. You will always have the opportunity to meet and approve your support worker before your services officially commence to ensure they are the right fit for you.
What services can Relay Your Care provide?
For our aged-care clients, we work in alignment with Trilogy Care, a registered Home Care Package (HCP) provider that specializes in self-managed and coordinated home care.
Trilogy Care handles the administrative side—such as care planning, clinical support, and budget management—for a low, flat percentage fee with no hidden costs. This setup maximizes the funds you have available for actual services. It gives you the freedom and flexibility to choose your own local support workers and schedule the exact care you want, keeping you in total control of your aged-care journey.
Ready to Get Started?
Whether you are looking for support for yourself, a loved one, or would like to make a referral, Relay Your Care is here to help.