Disclaimer

Last updated: July 2026

The information provided on the Relay Your Care website is intended for general information purposes only. We aim to provide clear, accurate and helpful information about our organisation and the services we offer.

By using this website, you acknowledge and agree to the terms outlined in this Disclaimer.

1. General Information Only

The content available on this website is provided for general informational purposes and is not intended to replace professional advice specific to your individual circumstances.

While we take reasonable care to keep website information accurate and up to date, Relay Your Care does not guarantee that all information will always be complete, current or free from errors.

2. No Medical or Healthcare Advice

Information on this website should not be considered medical, clinical or healthcare advice and should not be used as a substitute for advice from an appropriately qualified healthcare professional.

If you have questions or concerns about your health, treatment, medication or medical needs, you should seek advice from an appropriate healthcare professional.

3. NDIS Information

Information relating to the National Disability Insurance Scheme (NDIS) is provided for general information only.

NDIS eligibility, funding, plan decisions and the supports available to an individual are determined according to the applicable NDIS requirements and the participant's individual circumstances.

Relay Your Care does not determine a person's eligibility for the NDIS or make decisions regarding NDIS funding.

4. Supported Independent Living (SIL)

Relay Your Care provides Supported Independent Living (SIL) supports designed to assist eligible participants with their daily living needs and independence.

References to SIL on this website relate to the provision of support services. Relay Your Care is not represented on this website as a Specialist Disability Accommodation (SDA) housing provider.

5. Aged Care and Support at Home

Information about aged care and Support at Home services on this website is provided for general informational purposes.

Eligibility, funding, assessment requirements, service availability and the type of support available may vary depending on an individual's needs, circumstances and applicable government requirements.

Please contact Relay Your Care to discuss your individual circumstances and the services that may be available to you.

6. Service Availability and Suitability

Information displayed on this website does not guarantee that a particular service will be available or suitable for every person.

Service availability may depend on factors including individual support needs, location, funding arrangements, eligibility, staffing capacity and other relevant circumstances.

We may need to complete an assessment or discuss your circumstances before confirming whether we can provide a particular service.

7. Referrals and Enquiries

Submitting a referral, contact form or enquiry through this website does not automatically create a service agreement or guarantee acceptance or commencement of services.

Relay Your Care may contact the participant, client, representative or referrer to obtain further information and determine whether our services are appropriate and available.

8. Emergency and Crisis Situations

This website and our online contact or referral forms are not intended for emergency or crisis situations.

If you or another person is in immediate danger or requires urgent medical assistance, call 000 or contact the appropriate emergency service.

9. External Links

Our website may contain links to third-party websites, organisations or resources for convenience or additional information.

Relay Your Care does not control these external websites and does not guarantee the accuracy, availability, security or completeness of information provided by third parties.

The inclusion of an external link does not necessarily mean that Relay Your Care endorses the third-party organisation, service or content.

10. Website Availability

We take reasonable steps to maintain the availability, functionality and security of our website. However, we cannot guarantee that access to the website will always be uninterrupted or free from technical issues.

Website content, features and functionality may be updated, modified or temporarily unavailable from time to time.

11. Limitation of Liability

To the extent permitted by law, Relay Your Care is not responsible for loss or damage arising solely from reliance on general information provided through this website.

Users should consider their individual circumstances and obtain appropriate professional advice before making decisions based on information available through this website.

Nothing in this Disclaimer is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under applicable Australian law.

12. Changes to This Disclaimer

Relay Your Care may update this Disclaimer from time to time to reflect changes to our services, website, business practices or applicable requirements.

The latest version will be published on this website with the date of the most recent update.

13. Contact Us

If you have questions about information provided on this website or would like to discuss our services, please contact Relay Your Care.

Relay Your Care
Queensland, Australia
Email: info@relayyourcare.com.au
Phone: 0485 961 700
ABN: 58 107 067 840