Terms & Conditions

Last updated: July 2026

Welcome to the Relay Your Care website. These Terms & Conditions govern your use of this website and the information, features and resources available through it.

By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with these terms, please discontinue using the website.

1. About Relay Your Care

Relay Your Care provides disability support, Supported Independent Living (SIL) supports, aged care and Support at Home services.

Information provided on this website is intended to help individuals, families, carers, support coordinators and referral partners understand our organisation and the services we may provide.

2. Website Information

We aim to ensure that information published on this website is accurate, clear and up to date. However, information may change from time to time and we do not guarantee that all website content will always be complete, current or free from errors.

Information on this website is provided for general informational purposes and should not be relied upon as professional, medical, legal, financial or other specialist advice.

3. Our Services

Information about our services is general in nature. The availability, suitability and delivery of services will depend on factors including individual needs, location, funding arrangements, eligibility, service capacity and other relevant circumstances.

Submitting an enquiry or referral through this website does not guarantee acceptance, eligibility, availability or commencement of services.

Where services are agreed, additional service agreements, consent forms, policies or other terms may apply.

4. NDIS Services

Information relating to the National Disability Insurance Scheme (NDIS) is provided for general guidance only.

Individual NDIS funding, eligibility and available supports depend on the participant's circumstances and approved plan. Relay Your Care does not determine NDIS eligibility or funding decisions.

5. Supported Independent Living (SIL)

Relay Your Care provides Supported Independent Living (SIL) supports where appropriate to an individual's needs and circumstances.

References to SIL on this website relate to the provision of support services. Relay Your Care is not represented on this website as a Specialist Disability Accommodation (SDA) housing provider.

6. Aged Care and Support at Home

Information about aged care and Support at Home services is provided for general information and may be subject to eligibility, assessment, funding, service availability and applicable government requirements.

We encourage individuals and families to contact us to discuss their circumstances and determine whether our available services may be suitable.

7. Referrals and Online Forms

Our website may allow participants, family members, carers, support coordinators, representatives and other referral partners to submit enquiries or referrals.

You agree that information submitted through our website will be accurate to the best of your knowledge and that you have authority to provide the information you submit.

If you provide personal or sensitive information about another person, you should ensure that you are authorised to provide that information and that any required consent has been obtained.

8. Privacy and Personal Information

Personal information submitted through this website will be handled in accordance with our Privacy Policy and applicable privacy requirements.

Please review our Privacy Policy for further information about how we collect, use, store and disclose personal information.

9. Acceptable Use

You must not use this website to:

Engage in unlawful, fraudulent or misleading activity
Provide information you know to be false or misleading
Attempt to gain unauthorised access to the website or related systems
Introduce malicious software, viruses or harmful code
Interfere with the security or operation of the website
Use the website in a way that infringes another person's rights
Collect information from the website through unauthorised automated methods

10. Intellectual Property

Unless otherwise stated, website content including text, graphics, branding, logos, design elements, photographs and other materials is owned by or licensed to Relay Your Care and is protected by applicable intellectual property laws.

You may view and use website content for personal and informational purposes. You must not reproduce, distribute, modify, republish or commercially exploit our content without permission unless otherwise permitted by law.

11. Third-Party Links

This website may contain links to external websites or resources operated by third parties.

These links may be provided for convenience or additional information. Relay Your Care does not control third-party websites and is not responsible for their content, availability, security or privacy practices.

12. Website Availability and Security

We take reasonable steps to maintain the security and availability of our website. However, we cannot guarantee that the website will always operate without interruption, delay, technical problems or security risks.

We may modify, suspend or discontinue any part of the website when reasonably necessary, including for maintenance, security or operational purposes.

13. Limitation of Liability

To the extent permitted by law, Relay Your Care is not responsible for loss or damage arising solely from reliance on general information published on this website or from temporary website unavailability.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any right, guarantee or remedy that cannot lawfully be excluded under applicable Australian law.

14. No Professional Advice

Website content is not a substitute for professional medical, healthcare, legal, financial or other specialist advice.

You should seek appropriate professional advice where required for your individual circumstances.

15. Feedback and Complaints

Relay Your Care welcomes feedback about our website and services.

If you have a concern or complaint regarding our services, website or your interaction with Relay Your Care, please contact our team so that the matter can be appropriately considered.

16. Changes to These Terms

Relay Your Care may update these Terms & Conditions from time to time to reflect changes to our website, services, business practices or applicable requirements.

The latest version will be published on this website with the date of the most recent update.

17. Governing Law

These Terms & Conditions are governed by the laws applicable in Queensland, Australia.

18. Contact Us

If you have questions about these Terms & Conditions, please contact:

Relay Your Care
Queensland, Australia
Email: info@relayyourcare.com.au
Phone: 0485 961 700
ABN: 58 107 067 840