OUR SERVICES

Support designed around your life, goals and choices.

Every person’s situation is different. Explore our NDIS and aged-care service pathways, or speak with our team if you are unsure where to begin.

Care guided by quality, safety and accountability.

Personalised daily living support that helps people with disability build practical skills, confidence and greater independence while living safely and comfortably in a supported home environment.

Supported Independent Living (SIL)

Personalised Supported Independent Living (SIL) services that help people with disability build practical life skills, gain confidence and live as independently as possible in a safe and supportive home environment.

Who It’s For

People with disability who need regular support with everyday activities while living in a supported home environment.

How We Help

We provide personalised support with daily routines, personal care, household tasks, life skills and community participation.

Achieving Your Goals

We work alongside you to build confidence, develop new skills and make meaningful progress towards your personal goals.

Supporting Your Independence

We encourage choice and control, helping you do more for yourself and live as independently as possible.

Community Participation

Supporting people with disability to build confidence, develop social connections and actively participate in community life through meaningful activities and experiences.

Who It’s For

People with disability who want to increase social participation and become more involved in their local community.

How We Help

We support community outings, recreational activities, appointments, events and skill-building opportunities.

Achieving Your Goals

Our team helps you develop confidence, independence and meaningful relationships while achieving your NDIS goals.

Supporting Your Independence

We encourage greater participation, choice and inclusion so you can enjoy life with confidence.

Personal Care

Respectful personal care services that support your daily wellbeing, comfort and independence while maintaining dignity and privacy.

Who It’s For

People with disability who need assistance with daily personal care routines.

How We Help

We provide support with showering, dressing, grooming, toileting and other personal care needs.

Achieving Your Goals

Our personalised care helps you maintain confidence, wellbeing and greater independence every day.

Supporting Your Independence

We deliver compassionate support that respects your preferences, dignity and personal choices.

Domestic Assistance

Helping participants maintain a clean, safe and comfortable home so they can focus on living independently and confidently. CTA

Who It’s For

People with disability who require assistance with household tasks and maintaining their home.

How We Help

We assist with cleaning, laundry, organising the home and other everyday household duties.

Achieving Your Goals

Our support helps create a safe, organised environment that promotes wellbeing and independence.

Supporting Your Independence

We encourage participants to stay involved in household activities according to their abilities and goals.

Assistance with Daily Living

Supporting participants with everyday activities that build confidence, independence and the skills needed for daily life.

Who It’s For

People with disability who need support to manage everyday tasks and daily routines.

How We Help

We provide assistance with meal preparation, routines, budgeting, appointments and practical life skills.

Achieving Your Goals

Our personalised support helps participants develop essential skills and achieve greater independence.

Supporting Your Independence

We encourage choice, confidence and active participation in everyday living.

Transport / Social Support

Reliable transport and social support services that help participants stay connected with their community, appointments and everyday activities.

Who It’s For

People with disability who need assistance travelling safely or participating in social and community activities.

How We Help

We provide transport to appointments, shopping, community events and recreational activities.

Achieving Your Goals

We help participants build confidence, increase community participation and maintain important social connections.

Supporting Your Independence

Our friendly support encourages greater independence, inclusion and an active lifestyle.

Support at Home

Personalised Support at Home services that help older Australians remain safe, comfortable and independent while continuing to live in their own homes.

Who It’s For

Older Australians who require practical support to continue living independently at home.

How We Help

We provide assistance with personal care, domestic support, meal preparation, companionship and everyday activities.

Achieving Your Goals

Our services help maintain independence, wellbeing and confidence while supporting your individual needs.

Supporting Your Independence

We provide compassionate support that respects your choices, routines and quality of life.

NDIS SUPPORT

Flexible support to work toward the life you choose.

Our NDIS supports are shaped around individual goals, preferences and approved funding. We work with participants, families and support networks to provide practical, respectful support at home and in the community.

Assistance with Daily Personal Activities

Support with personal care, routines, dressing, grooming and other everyday activities while promoting dignity, choice and independence.

Development of Daily Living and Life Skills

Practical support to build confidence in cooking, budgeting, shopping, communication, personal organisation and independent living.

Community, Social and Civic Participation

Support to join activities, build relationships, pursue interests and feel more connected to the community.

Assistance with Travel and Transport

Support to travel to appointments, education, employment and community activities where included in the participant’s plan.

Household Tasks

Assistance with cleaning, laundry, meal preparation and other household activities to maintain a safe and comfortable home.

Coordinating Life Stages and Transitions

Support through important changes such as leaving school, entering work, moving home or developing new routines.

Access and Maintain Employment or Higher Education

Goal-based support to prepare for, access and remain engaged in employment, training or study.

Assistance with Daily Life Tasks in a Group or Shared Living

Support with daily routines and shared responsibilities while building independence and positive household relationships.

Innovative Community Participation

ndividualised activities that build skills, confidence, social connection and participation in meaningful community life.

Group and Centre-Based Activities

Structured group activities designed to support social connection, recreation, learning and confidence.

Support for individuals, families and care partners.

Participants

Support that respects your voice, goals and preferences.

Families and carers

Clear communication and collaborative support around the person you care for.

Support coordinators and referrers

Responsive communication, service matching and a clear referral pathway.

Supporting communities across Sydney and Brisbane.

Contact our team with your suburb or postcode and we will confirm whether the service you need is currently available in your area.

Understanding funding and the next step.

NDIS services are generally delivered in line with a participant’s approved plan, service agreement and current pricing arrangements. Aged-care services depend on eligibility, package arrangements and the agreed partnership model. Our team can explain the service process but should not provide financial or plan-management advice outside its role.

NDIS Funding

Services are delivered in line with your approved NDIS plan and service agreement.

Support at Home

Support depends on your eligibility, package arrangements and agreed care model.

Our Guidance

We explain the service process clearly so you know what to expect before support begins.

Important Note

We provide service guidance, but we do not offer financial or plan-management advice outside our role.

COMMON QUESTIONS

Frequently Asked Questions

1. How do I know which service matches my goals?

Our team takes the time to understand your goals, daily routines and support needs before recommending any service. We’ll explain your available options in plain language and help you find the support that best aligns with your individual circumstances.

2. Do you support self-managed, plan-managed or agency-managed participants?

Relay Your Care can support different NDIS funding arrangements, including self-managed, plan-managed and agency-managed participants, depending on current service availability. Please contact our team to confirm the funding options available for your situation.

3. Can I meet a support worker before services begin?

Where possible, we aim to introduce you to your support worker before services begin. We understand that finding the right fit is important, and we’ll work to match you with someone who suits your preferences, goals and support requirements.

4. What areas do you currently service?

We currently provide services across selected areas of Sydney and Brisbane. Contact us with your suburb or postcode, and our team will confirm whether the service you need is available in your location.

5. How quickly can support begin?

The timeframe depends on your support needs, funding arrangements and current service availability. Once we receive your enquiry, we’ll guide you through the next steps and keep you informed throughout the onboarding process.

6. Can services change when my needs change?

Yes. We understand that your needs and goals may change over time. We’ll work with you to review your support and make appropriate adjustments in line with your approved funding and service agreement.

Not sure which service is right?

Tell us what you would like help with. We will listen, explain the available options and let you know whether Relay Your Care is the right fit.